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We're here to help with any questions about our plugins, services, or support.
Choose the best way to reach us below.
- 24-48 hour response time
- Plugin installation help
- Troubleshooting assistance
- Step-by-step tutorials
- Plugin documentation
- Video guides & examples
- Custom plugin development
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Frequently Asked Questions
Find quick answers to common questions about our plugins and services.
iThemeland is a leading provider of premium WooCommerce plugins and solutions. We specialize in creating tools that help e-commerce businesses increase sales, improve customer experience, and streamline operations.
Yes, we offer custom WooCommerce plugin development and customization services. Our team of experienced developers can create bespoke solutions tailored to your specific business needs. Please contact our Business Inquiries team for more information.
We have an attractive affiliate program that allows you to earn commissions by promoting our plugins. Visit our Affiliate Program page to learn more about commission rates, tracking, and how to join.
Nope! If you are currently satisfied with your host server, you do not need to change it to use our plugins. Our plugins are applicable on most hosts.
Only in some cases may the version of PHP used on the host be an older version, which can be solved by ticking the host provider and this problem can be solved.
Support covers getting setup, trouble using any features, bug fixes and simple CSS customizations.
We provide support for modifications or 3rd party plugins integrations with extra and separate cost for each request.
Only in some cases may the version of PHP used on the host be an older version, which can be solved by ticking the host provider and this problem can be solved.
You can use live chat or contact us by register to the support system.
Our plugins can be installed like any standard WordPress plugin. Simply download the plugin ZIP file from your account, go to your WordPress dashboard, navigate to Plugins > Add New > Upload Plugin, select the ZIP file, and click Install Now. After installation, activate the plugin and enter your license key if required.
Our plugins are designed to be compatible with most well-coded WordPress themes. However, compatibility can vary depending on how your theme is built. We recommend testing the plugin with your theme before purchasing. If you encounter any issues, our support team is available to help.
We regularly update our plugins to ensure compatibility with the latest versions of WordPress and WooCommerce, fix bugs, and add new features. Major updates typically occur every 2-3 months, with minor updates and bug fixes released as needed.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for larger purchases. All payments are processed securely through our payment gateway.
Yes, we offer a 7-day money-back guarantee on all our plugins. If you're not satisfied with your purchase, you can request a refund within 7 days of purchase. Please note that refunds are only available if you haven't used the plugin in a production environment.
Our standard license includes 1 year of updates and support for use on a single website. You can continue to use the plugin even after your license expires, but you'll need to renew your license to receive updates and support. We also offer extended licenses for use on multiple websites.
Yes, we have a “FOREVER FREE” version for all our WordPress products. We love WordPress for its “Open Source” community and we contribute to the community with free products. Anyone can use the core product for FREE from the WordPress Repository.
We have prepared a Knowledge Base for you, where the instruction of using all our plugins in video and text is placed.
Our pro plugins have a lot more features than their free version. Also, by purchasing our Peru plugins, you can register in our support system and solve your problems much faster.
But sometimes, for some users, the features of the free version meet their needs.
Please visit our support sytem to get support. Our dedicated technical support team will get back to you from few minutes to 24 hours time (workdays).
If you purchased your plugin directly from our website, your plugin license will be deactivated after one year. In this case, for admin side plugins such as Bulk Edit, the plugin will no longer be usable, but there will be no problem with plugins that are on the user side like WooCommerce Product Table.
But if you bought the plugin from CodeCanyon, you will have a lifetime license, but to support the plugin, you must update it every 6 months.
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