The Most important Questions
and our Answers
Do you have trial version for your WordPress Plugins?
Yes, we have a “FOREVER FREE” version for all our WordPress products. We love WordPress for its “Open Source” community and we contribute to the community with free products. Anyone can use the core product for FREE from the WordPress Repository.
What plugins and themes will your plugins work with?
We can guarantee that our plugins will work properly on most existing themes. But if in any case, our plugin interfered with the theme or plugins of your site, you can notify us through the support system.
Where can I find the documentation about your plugins?
We have prepared a Knowledge Base for you, where the instruction of using all our plugins in video and text is placed.
What's the difference between free and pro version?
How can I get support for the purchased product?
Please visit our support sytem to get support. Our dedicated technical support team will get back to you from few minutes to 24 hours time (workdays).
What happens when my license expires?
If you purchased your plugin directly from our website, your plugin license will be deactivated after one year. In this case, for admin side plugins such as Bulk Edit, the plugin will no longer be usable, but there will be no problem with plugins that are on the user side like WooCommerce Product Table.
But if you bought the plugin from CodeCanyon, you will have a lifetime license, but to support the plugin, you must update it every 6 months.
How long is free trial period for the products?
We have no time limit for using our free professional products. You can use them for free for life.
Do you have a money-back guarantee?
Yes, if you are completely dissatisfied with our plugin, we will refund your payment for that plugin. But before that, we ask you the reason for your dissatisfaction so that we can solve that problem in our plugin to help improve the satisfaction of current and future customers.
What payment options do you support?
You can use PayPal or any credit card to make the payment.
For some of our plugins that are sold in CodeCanyon, you can also use the methods available on that site.
Does your team do WordPress custom work?
Yes, if you need any changes and customizations in the purchased plugins, this will be done for you in the shortest possible time.
Do I need to change hosts?
Nope! If you are currently satisfied with your host server, you do not need to change it to use our plugins. Our plugins are applicable on most hosts.
Only in some cases may the version of PHP used on the host be an older version, which can be solved by ticking the host provider and this problem can be solved.
What does support cover?
Support covers getting setup, trouble using any features, bug fixes and simple CSS customizations.
We provide support for modifications or 3rd party plugins integrations with extra and separate cost for each request.
Have more questions?
You can use live chat or contact us by register to the support system.